Organisation-wide business correspondence is often done with a variety of systems and applications. From manually writing with MS Word, on to semi-automated solutions. All of these solutions are based on their own document templates, which need to be updated with separate tools and processes. In addition, it isn’t uncommon for larger organisations to have several thousand templates.
Now, ok, not every template is a complex template, but imagine how many times these templates need changes. Who knows how to do this? And how long will it take before changes are made? Depending which CRM/ERP system you use, there is even the need for an external consultant to make these changes for you.