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Customer Stories
At SmartDocuments Netherlands, our clients are at the heart of everything we do. Their experiences, ideas, and trust continuously inspire us to innovate and deliver smarter, more efficient document solutions. Over the years, we’ve had the privilege of working with a wide range of organizations — from government institutions to private companies — all striving to simplify their document processes and enhance digital communication.
Our goal is to make every interaction effortless, every document clear, and every process more efficient. Whether it’s through personalized support, seamless implementation, or our user-friendly software, we take pride in building long-term relationships based on reliability and results.
Here’s what some of our valued clients have to say about their experience with SmartDocuments — real stories that reflect our shared commitment to quality, innovation, and success.
Key insights to explore and discover the smart approach
“Using SmartDocuments allows our safety experts to create reports in a more professional and structured way.”
“SmartDocuments automatically populates different data points in various documents.”
“Automating our resume conversions works super efficiently. Where we used to need about an hour per resume, we can now convert them in a few minutes”
“It’s a very generic solution for managing Word templates. This could be introduced in a number of other places in the municipality as well.”
“In one year, our most frequently used template has generated over 52,000 documents.”
“Compiling the documents was a time-consuming task before SmartDocuments was introduced”
“The SmartDocuments system saves a lot of time because it can use pre-defined fields and formulations.”
“What’s particularly positive is the knowledge and skills they put into a project of this kind and the way they set up the service and help desk. They’re ready to help, immediately and anytime.”
“Ultimately, we chose SmartDocuments because it is not an overly difficult configurator. Also, the software is very flexible when it comes to layout.”
“SmartDocuments has reduced the number of standard municipal documents greatly; from over 2000 to only about 350.”
“It’s extremely user-friendly. It’s especially convenient that you can retrieve the data you need quickly and easily from your database and incorporate them into your letters.”
“We manage a total of around 5,000 different templates, ranging from a building permit application to a nuisance report.”
“Using the right tools in the right place has taken us a long way in the fight against unnecessary bureaucracy, manual labour and time-consuming paperwork.”
“Our collaboration with SmartDocuments is a win-win situation!”
“SmartDocuments was a great fit for our systems. This is especially thanks to its ease of use, which we particularly appreciated when creating the templates.”
“An official partnership developed bottom-up. When we came together, one of the first requirements was that our automation departments had to be able to run the same programs.
“We can submit our wishes for the development of the software. SmartDocuments takes those wishes seriously!”
“In our daily work, the effort required to prepare a number of regularly required documents was reduced by more than half.”
“It’s very nice to have an application with which you can harmonize everyone’s work. SmartDocuments does that for us.”
“With SmartDocuments, Woonbedrijf Eindhoven has already saved €250,000 on creating 120 SAP document types.”
“SmartDocuments has reduced our administrative burden and, more importantly, it has allowed us to give the people of Leusden unambiguous answers.”
“An average rental involves about five documents. These are all drawn up in SmartDocuments.”